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Spyware Warrior Help with Spyware, Hijacking & Other Internet Nuisances
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keithd Newbie
Joined: 06 Jan 2012 Last Visit: 13 Jan 2012 Posts: 3
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Posted: Tue Jan 10, 2012 8:47 am Post subject: Unable to access internet (mostly) after tidserv removal |
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[b]dds.txt:[/b]
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DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by Keith at 22:03:21 on 2012-01-06
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3317.2555 [GMT -8:00]
.
AV: Norton Security Suite *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\MMI\MSN Toolbar\AMPing.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\V0410Mon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\SFT\GuardedID\gidd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntispy.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Constant Guard Protection Suite\IDVault.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Constant Guard Protection Suite\IDVaultSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
.
============== Pseudo HJT Report ===============
.
uSearch Page = ${URL_SEARCHPAGE}
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = *.local
BHO: MyWebSearch Search Assistant BHO: {00a6faf1-072e-44cf-8957-5838f569a31d} - c:\program files\mywebsearch\bar\1.bin\MWSSRCAS.DLL
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: ToggleEN Toolbar: {038cb5c7-48ea-4af9-94e0-a1646542e62b} - c:\program files\toggleen\prxtbTog2.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
BHO: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - c:\program files\xfin_portal\comcastdx.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\5.1.0.29\ips\IPSBHO.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll
BHO: Constant Guard Protection Suite (COM): {b84cdbe7-1b46-494b-a188-01d4c52deb61} - c:\program files\constant guard protection suite\NativeBHO.dll
BHO: Updater For XFIN_PORTAL: {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - c:\program files\xfin_portal\auxi\comcastAu.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Shop to Win: {d071359c-30ad-4645-9b78-7a3283571f25} - c:\program files\shop to win 13\Shop to Win 13.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: WeCareReminder Class: {d824f0de-3d60-4f57-9eb1-66033ecd8abb} - c:\documents and settings\all users\application data\wecarereminder\IEHelperv2.5.0.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - c:\program files\yontoo layers runtime\YontooIEClient.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: My Web Search: {07b18ea9-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL
TB: ToggleEN Toolbar: {038cb5c7-48ea-4af9-94e0-a1646542e62b} - c:\program files\toggleen\prxtbTog2.dll
TB: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: !{2318C2B1-4965-11d4-9B18-009027A5CD4F} - No File
TB: XFINITY Toolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - c:\program files\xfin_portal\comcastdx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [RegistryBooster] "c:\program files\uniblue\registrybooster\launcher.exe" delay 20000
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [Facebook Update] "c:\documents and settings\keith\local settings\application data\facebook\update\FacebookUpdate.exe" /c /nocrashserver
uRun: [ComcastAntispyClient] "c:\program files\comcasttb\comcastspywarescan\ComcastAntispy.exe" /hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Client Access Service] "c:\program files\ibm\client access\cwbsvstr.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [V0410Mon.exe] c:\windows\V0410Mon.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [<NO NAME>]
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [GIDDesktop] c:\program files\sft\guardedid\gidd.exe /s
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\consta~1.lnk - c:\program files\constant guard protection suite\IDVault.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: mswsock.dll
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1211221306062
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1211229332421
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://www.creative.com/softwareupdate/su/ocx/15102/CTPID.cab
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{EA7BE17D-7291-4761-9AA1-E1CF5797ED5C} : DhcpNameServer = 75.75.75.75 75.75.76.76
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: GIDLogonXP - GIDLogonXP.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\goec62~1.dll
SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - No File
STS: {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - No File
LSA: Notification Packages = scecli c:\windows\system32\bozovevo.dll
mASetup: {9191979D-821C-4EA8-B021-2DA1D859A7C5}-3Reg - c:\program files\sft\guardedid\gidi.exe /v
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\keith\application data\mozilla\firefox\profiles\gqm4uo9x.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2077543&SearchSource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Yahoo
FF - prefs.js: browser.startup.homepage - hxxp://www.searchqu.com/406
FF - prefs.js: keyword.URL - hxxp://dts.search-results.com/sr?src=ffb&appid=102&systemid=406&q=
FF - plugin: c:\documents and settings\keith\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\keith\application data\move networks\plugins\npqmp071701000002.dll
FF - plugin: c:\documents and settings\keith\local settings\application data\facebook\video\skype\npFacebookVideoCalling.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPMyWebS.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npRLCT4Player.dll
FF - Ext: ResultBar: {34EFA911-B536-4C08-BECE-CD5E55C875B0} - c:\program files\mozilla firefox\extensions\{34EFA911-B536-4C08-BECE-CD5E55C875B0}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA}
FF - Ext: Ask Toolbar: toolbar@ask.com - %profile%\extensions\toolbar@ask.com
FF - Ext: Ask Toolbar: toolbar@ask.com - %profile%\extensions\toolbar@ask.com
FF - Ext: ToggleEN Toolbar: {038cb5c7-48ea-4af9-94e0-a1646542e62b} - %profile%\extensions\{038cb5c7-48ea-4af9-94e0-a1646542e62b}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Download Energy Toolbar: {ad708c09-d51b-45b3-9d28-4eba2681febf} - %profile%\extensions\{ad708c09-d51b-45b3-9d28-4eba2681febf}
FF - Ext: Default Manager: DefaultManager@Microsoft - %profile%\extensions\DefaultManager@Microsoft
FF - Ext: Yontoo Layers: plugin@yontoo.com - %profile%\extensions\plugin@yontoo.com
FF - Ext: We-Care Reminder: wecarereminder@bryan - %profile%\extensions\wecarereminder@bryan
FF - Ext: XFINITYToolbar: {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - %profile%\extensions\{4b9bcce8-a70b-402a-a7e1-db96831ee26f}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Symantec IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\coFFPlgn_2011_7_4_3
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\documents and settings\keith\application data\Move Networks
.
---- FIREFOX POLICIES ----
pref(dom.disable_open_during_load, true);
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\symds.sys [2011-12-23 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\symefa.sys [2011-12-23 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20111221.003\BHDrvx86.sys [2011-12-21 819320]
R1 GIDv2;GIDv2;c:\windows\system32\drivers\gidv2.sys [2011-12-13 25232]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys [2011-12-23 136312]
R2 AMPingService;AMPingService;c:\program files\mmi\msn toolbar\AMPing.exe [2010-5-29 23040]
R2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\comcastspywarescan\ComcastAntiSpyService.exe [2009-6-17 616408]
R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2011-6-24 393112]
R2 IDVaultSvc;CGPS Service;c:\program files\constant guard protection suite\IDVaultSvc.exe [2011-12-17 63048]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\5.1.0.29\ccsvchst.exe [2011-12-23 130008]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-12-23 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20120105.001\IDSXpx86.sys [2012-1-6 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20120106.002\NAVENG.SYS [2012-1-6 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20120106.002\NAVEX15.SYS [2012-1-6 1576312]
R3 RLDesignVirtualAudioCableWdm;Live! Cam Virtual;c:\windows\system32\drivers\livecamv.sys [2008-7-30 31616]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-30 135664]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-5-7 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-1-30 135664]
S3 nosGetPlusHelper;getPlus(R) Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2004-8-10 14336]
S3 V0410Afx;Creative Camera VF0410 Audio Effects Driver;c:\windows\system32\drivers\V0410AFX.sys [2008-7-30 142656]
S3 V0410Aud;Creative Camera VF0410 Noise Cancellation APO;c:\windows\system32\drivers\V0410Aud.sys [2008-7-30 94720]
S3 V0410Dev;Creative Camera VF0410 Driver;c:\windows\system32\drivers\V0410Dev.sys [2008-7-30 244672]
S3 V0410Vfx;Creative Camera VF0410 Video VFX Driver;c:\windows\system32\drivers\V0410Vfx.sys [2008-7-30 7168]
.
=============== Created Last 30 ================
.
2011-12-24 06:25:03 369784 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symtdi.sys
2011-12-24 06:25:03 331384 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symtdiv.sys
2011-12-24 06:25:03 296568 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symnets.sys
2011-12-24 06:25:02 744568 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symefa.sys
2011-12-24 06:25:02 516216 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\srtsp.sys
2011-12-24 06:25:02 50168 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\srtspx.sys
2011-12-24 06:25:02 340088 ----a-w- c:\windows\system32\drivers\n360\0501000.01d\symds.sys
2011-12-24 06:25:02 136312 ----a-r- c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys
2011-12-24 06:24:44 -------- d-----w- c:\windows\system32\drivers\n360\0501000.01D
2011-12-24 06:16:30 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-12-24 06:16:30 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-12-24 06:16:30 -------- d-----w- c:\program files\Symantec
2011-12-24 06:15:58 -------- d-----w- c:\windows\system32\drivers\N360
2011-12-24 06:15:56 -------- d-----w- c:\program files\Norton Security Suite
2011-12-24 06:15:48 -------- d-----w- c:\program files\NortonInstaller
2011-12-14 04:10:26 -------- d-----w- c:\documents and settings\keith\application data\comcasttb
2011-12-14 03:31:09 -------- d-----w- c:\documents and settings\all users\application data\IsolatedStorage
2011-12-14 03:31:07 -------- d-----w- c:\documents and settings\keith\local settings\application data\ID Vault
2011-12-14 03:30:28 91720 ----a-w- c:\program files\mozilla firefox\IdVaultCore.XmlSerializers.dll
2011-12-14 03:30:28 8007680 ----a-w- c:\program files\mozilla firefox\Microsoft.mshtml.dll
2011-12-14 03:30:28 1642056 ----a-w- c:\program files\mozilla firefox\IdVaultCore.dll
2011-12-14 03:30:28 133192 ----a-w- c:\program files\mozilla firefox\CommonDotNET.dll
2011-12-14 03:30:17 -------- d-----w- c:\documents and settings\keith\application data\ID Vault
2011-12-14 03:30:02 25232 ------w- c:\windows\system32\drivers\gidv2.sys
2011-12-14 03:29:59 -------- d-----w- c:\documents and settings\all users\GID
2011-12-14 03:29:57 -------- d-----w- c:\program files\SFT
2011-12-14 03:29:24 -------- d-----w- c:\documents and settings\keith\application data\CallingID
2011-12-14 03:29:20 -------- d-----w- c:\program files\common files\scanner
2011-12-14 03:29:20 -------- d-----w- c:\program files\comcasttb
2011-12-14 03:29:09 -------- d-----w- c:\program files\CA
2011-12-14 03:29:02 -------- d-----w- c:\windows\Downloaded Installations
2011-12-14 03:28:32 -------- d-----w- c:\documents and settings\keith\application data\xfin_portal
2011-12-14 03:28:30 -------- d-----w- c:\program files\xfin_portal
2011-12-14 03:28:20 -------- d-----w- c:\program files\Constant Guard Protection Suite
2011-12-14 03:27:45 -------- d-----w- c:\documents and settings\all users\application data\White Sky, Inc
2011-12-13 18:50:35 476904 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-12-13 18:50:35 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-12-13 16:56:59 -------- d-----w- c:\documents and settings\all users\application data\Symantec
2011-12-12 04:40:42 -------- d-----w- c:\documents and settings\keith\local settings\application data\NPE
.
==================== Find3M ====================
.
2011-11-10 11:27:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600
.
CreateFile("\\.\PHYSICALDRIVE0"): The process cannot access the file because it is being used by another process.
device: opened successfully
user: error reading MBR
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8A502F10]<<
_asm { MOV EAX, [ESP+0x4]; MOV ECX, [EAX+0x28]; PUSH EBP; MOV EBP, [ECX+0x4]; PUSH ESI; MOV ESI, [ESP+0x10]; PUSH EDI; MOV EDI, [ESI+0x60]; MOV AL, [EDI]; CMP AL, 0x16; JNZ 0x36; PUSH ESI; }
1 ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\Harddisk0\DR0[0x8B485AB8]
3 CLASSPNP[0xBA0E8FD7] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x8AD47230]
\Driver\00001825[0x8AD334F8] -> IRP_MJ_CREATE -> 0x8A502F10
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
user != kernel MBR !!!
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.
.
============= FINISH: 22:04:55.00 ===============
[b]attach.txt[/b]
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 5/19/2008 11:09:48 AM
System Uptime: 1/6/2012 9:52:51 PM (1 hours ago)
.
Motherboard: Dell Inc. | | 0CU409
Processor: Intel(R) Pentium(R) Dual CPU E2160 @ 1.80GHz | Socket 775 | 1795/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 74 GiB total, 12.033 GiB free.
D: is CDROM ()
E: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 1/6/2012 2:19:39 PM - System Checkpoint
.
==== Installed Programs ======================
.
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.3
Adobe Shockwave Player 11.5
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
ASPCA Tri Reminder by We-Care.com v4.0.10.5
Avery Wizard 4.0
Bing Bar
Bonjour
Browser Address Error Redirector
BufferChm
CA Pest Patrol Realtime Protection
Cabos
Compatibility Pack for the 2007 Office system
Conduit Engine
Constant Guard Protection Suite
Creative Live! Cam Center
Creative Live! Cam Doodling
Creative Live! Cam FX Creator
Creative Live! Cam Manager
Creative Live! Cam User's Guide
Creative Live! Cam Video IM Pro (VF0410) (1.00.06.00)
Creative Photo Calendar
Creative Photo Manager
Creative Software AutoUpdate
Creative System Information
Dell Driver Reset Tool
Destinations
DeviceFunctionQFolder
DeviceManagementQFolder
eSupportQFolder
Facebook Plug-In
Facebook Video Calling 1.0.0.8953
getPlus(R) for Adobe
Google Desktop
Google Toolbar for Internet Explorer
Google Update Helper
Graboid Video 1.73
GuardedID
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Deskjet 5400 series
HP Image Zone Express
HP Imaging Device Functions 5.0
HP Software Update
HP Solution Center & Imaging Support Tools 5.0
HPDeskjet5400Series
HPProductAssistant
IBM iSeries Access for Windows
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections 12.1.8.0
Itibiti RTC
iTunes
J2SE Runtime Environment 5.0 Update 6
Java Auto Updater
Java(TM) 6 Update 30
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Standard Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MMI
Move Media Player
Mozilla Firefox (3.6.3)
MSXML 6 Service Pack 2 (KB973686)
Music Oasis
muveeNow 2.0 - Creative
My Web Search (Retrogamer)
Norton Security Suite
OpenOffice.org 2.4
PowerDVD
QuickTime
Realtek High Definition Audio Driver
Roxio Creator Audio
Roxio Creator BDAV Plugin
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Drag-to-Disc
Roxio Express Labeler
Roxio Update Manager
SearchAssist
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165-v2)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shop To Win
Skype™ 3.8
SolutionCenter
Sonic Activation Module
Status
TrayApp
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows Internet Explorer 8 (KB2362765)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VLC media player 1.0.1
WebEx
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format Runtime
Windows XP Service Pack 3
XFINITY Toolbar
Yahoo! Software Update
Yahoo! Toolbar
Yontoo Layers Runtime 1.10.01
.
==== Event Viewer Messages From Past Week ========
.
1/6/2012 9:55:10 PM, error: NetBT [4321] - The name "MSHOME :1d" could not be registered on the Interface with IP address 192.168.1.107. The machine with the IP address 192.168.1.104 did not allow the name to be claimed by this machine.
1/6/2012 9:53:47 PM, error: Dhcp [1002] - The IP address lease 192.168.100.67 for the Network Card with network address 001D09974414 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
1/6/2012 11:55:12 AM, error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
1/6/2012 11:50:52 AM, error: NetBT [4321] - The name "MSHOME :1d" could not be registered on the Interface with IP address 192.168.100.67. The machine with the IP address 192.168.100.86 did not allow the name to be claimed by this machine.
1/6/2012 11:47:45 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000034' while processing the file '_filelst.cfg' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
1/6/2012 10:56:26 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC000003A' while processing the file '_filelst.cfg' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
1/3/2012 5:18:52 PM, error: Service Control Manager [7022] - The CGPS Service service hung on starting.
1/3/2012 10:54:26 PM, error: Service Control Manager [7023] - The Network Location Awareness (NLA) service terminated with the following error: The specified procedure could not be found.
1/1/2012 7:38:40 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: iaStor
.
==== End Of File =========================== |
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Gary R Moderator

Joined: 03 May 2005 Last Visit: 19 May 2013 Posts: 9697 Location: Yorkshire
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Posted: Wed Jan 11, 2012 2:56 pm Post subject: |
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Looking over your log, back soon. _________________ Gary R Administrator at Malware Removal University
If you've been helped, please donate to help with the costs of this volunteer site .... Spyware Warrior Donations |
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Gary R Moderator

Joined: 03 May 2005 Last Visit: 19 May 2013 Posts: 9697 Location: Yorkshire
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Posted: Wed Jan 11, 2012 3:00 pm Post subject: |
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| Quote: |
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.
If you think you have similar problems, please post a log in the "Help with spyware removal" forum and wait for help.
Unless informed of in advance, failure to post replies within 3 days will result in this thread being closed. |
Hi keithd
I'm Gary R,
Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
Please observe these rules while we work:
- Perform all actions in the order given.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Stick with it till you're given the all clear.
- Remember, absence of symptoms does not mean the infection is all gone.
- Don't attempt to install any new software (other than those I ask you to) until we've got your computer clean.
- Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. If your defensive programmes warn you about any of those tools, be assured that they are not infected, and are safe to use.
If you can do these things, everything should go smoothly.
- If you're using XP, you'll need Administrator privileges to perform the fixes. (XP accounts are Administrator by default)
- If you're using Vista or Windows7, it will be necessary to right click all tools we use and select ----> Run as Administrator
Important As I said earlier removing Malware is a potentially hazardous thing to do, so to increase our chances of recovery in the event of something unexpected happening, I'd like you to make a backup of your Registry before we start to clean your computer.
- Download ERUNT to your desktop
- Alternate Download
- Double-click on erunt_setup.exe to install the program
- Untick the NTREGOPT desktop shortcut option
- Click No when you get the option to run Erunt at Windows startup.
- During the installation, tick Launch Erunt.
- Accept the default options for running a backup.
- Erunt will then backup your registry.
- Click OK to finish.
- If you are unable to back up your Registry with ERUNT ....
- Let me know.
- Do not follow any further instructions until I tell you to.
| Quote: |
| It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them. |
Your logs show you have a rootkit infection known as Zero Access.
You are strongly advised to do the following immediately:
1. Disconnect infected computer from the internet and from any networked computers until the computer can be cleaned.
2. Call all of your banks, credit card companies, and financial institutions. Inform them that you may be a victim of identity theft and to put a watch on your accounts or change all your account numbers.
3. From a clean computer, change *all* your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups you belong to.
Do NOT change passwords or do any transactions while using the infected computer, because the attacker will get the new passwords and transaction information.
IF YOU USE THIS COMPUTER FOR ONLINE BANKING OR OTHER FINANCIAL TRANSACTIONS, OR HAVE DATA OF A CONFIDENTIAL NATURE ON IT, MY RECOMMENDATION IS THAT YOU RE-FORMAT AND RE-INSTALL YOUR OPERATING SYSTEM AND PROGRAMMES. WE CAN NEVER BE TOTALLY SURE WE HAVE GOT RID OF ALL MODIFICATIONS WHICH MAY HAVE BEEN MADE BY THE ATTACKER, AND THEREFORE CANNOT GUARANTEE THE SAFETY OF YOUR DATA.
If you don't have the resources to reinstall your OS and/or would like me to attempt to clean your machine, I'll be happy to do so.
To help you decide, please take some time to read the following articles, then let me know how you want to proceed.
What are Remote Access Trojans and why are they dangerous
How do I respond to a possible identity theft and how do I prevent it
When should I do a reformat and reinstallation of my OS
Where to backup your files
How to backup your files in Windows XP
Restoring your backups _________________ Gary R Administrator at Malware Removal University
If you've been helped, please donate to help with the costs of this volunteer site .... Spyware Warrior Donations |
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keithd Newbie
Joined: 06 Jan 2012 Last Visit: 13 Jan 2012 Posts: 3
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Posted: Fri Jan 13, 2012 12:53 pm Post subject: |
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Thank you Gary. I need to first back up my computer. that will be done tomorrow, then will follow your steps and contact you.
Keith |
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Gary R Moderator

Joined: 03 May 2005 Last Visit: 19 May 2013 Posts: 9697 Location: Yorkshire
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Posted: Mon Jan 16, 2012 5:21 am Post subject: |
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Due to lack of response this topic is now closed.
If you still need help you must open a new thread in the Help with Spyware Removal forum, post a new log, and wait for a new helper.
If you have been helped and wish to donate to help with the costs of this volunteer site, please read Spyware Warrior Donations
Gary R |
_________________ Gary R Administrator at Malware Removal University
If you've been helped, please donate to help with the costs of this volunteer site .... Spyware Warrior Donations |
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