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Computer Freezes!

 
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Author Message
QuantBurner
Junior Member


Joined: 29 Jan 2011
Last Visit: 14 Mar 2013
Posts: 17

PostPosted: Sun Nov 27, 2011 9:49 am    Post subject: Computer Freezes! Reply with quote

Hiya,
my computer frequently freezes requiring a hard restart.
Also, when I'm using Excel, the copy and paste functions are REALLY slow.

Logs below.
Thanks for your help!!!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Bob Collins at 17:27:18 on 2011-11-27
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.533 [GMT 0:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Adobe\Adobe Version Cue CS2\bin\VersionCueCS2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\3 Mobile Broadband\3Connect\BecHelperService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Canon\DIAS\CnxDIAS.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\data\database\bin\mysqld-nt.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Documents and Settings\All Users\Application Data\FileOpen\Services\FileOpenManagerSvc32.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\PC Suite\JoinMEAssistantServices.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Norton Internet Security\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\PROGRA~1\HP\{BA2D9~1\pexpress\hphPED06.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\hpbpro.exe
C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINDOWS\Twain_32\Samsung\SCX4600\Scan2pc.exe
C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\PC Suite\JoinMEUIExec.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msdtc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\System32\vssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\All Users\Application Data\FileOpen\Services\FileOpenBroker32.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.earthlink.net/
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = <local>;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\norton internet security\engine\18.6.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\norton internet security\engine\18.6.0.29\ips\IPSBHO.DLL
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\norton internet security\engine\18.6.0.29\coIEPlg.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil11c_Plugin.exe -update plugin
mRun: [Apoint] "c:\program files\apoint\Apoint.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [HPHUPD06] "c:\program files\hp\{ba2d9411-dbb4-43e4-9421-780413650a67}\hphupd06.exe"
mRun: [StatusClient 2.6] "c:\program files\hewlett-packard\toolbox\statusclient\StatusClient.exe" /auto
mRun: [TomcatStartup 2.5] "c:\program files\hewlett-packard\toolbox\hpbpsttp.exe"
mRun: [HPHped06] "c:\progra~1\hp\{ba2d9~1\pexpress\hphPED06.exe"
mRun: [Adobe Version Cue CS2] "c:\program files\adobe\adobe version cue cs2\controlpanel\VersionCueCS2Tray.exe"
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Samsung PanelMgr] c:\windows\samsung\panelmgr\SSMMgr.exe /autorun
mRun: [4600 Scan2PC] "c:\windows\twain_32\samsung\scx4600\Scan2pc.exe"
mRun: [WD Drive Manager] "c:\program files\western digital\wd drive manager\WDBtnMgrUI.exe"
mRun: [JoinMEUIExec] "c:\program files\pc suite\JoinMEUIExec.exe"
mRun: [Carbonite Backup] c:\program files\carbonite\carbonite backup\CarboniteUI.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: cnet.com\download
Trusted Zone: custhelp.com\quicken
Trusted Zone: download.com
Trusted Zone: fedex.com\www
Trusted Zone: google.com\mail
Trusted Zone: microsoft.com\office
Trusted Zone: schwab.com
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/9/b/d/9bdc68ef-6a9f-4505-8fb8-d0d2d160e512/LegitCheckControl.cab
DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} - hxxp://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/Pub/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {4D054067-DE3A-48F9-B19B-BCD229B9AE8D} - hxxp://www.samsungdp.com/printerhelp/ActiveX/DrPrinter.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1154117702674
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1160621660156
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-31-0.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://satorisoftware.webex.com/client/T26L/webex/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{6164CA38-D407-4D42-A537-3D896097A9BA} : DhcpNameServer = 192.168.1.254
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll
AppInit_DLLs: c:\progra~1\google\google~4\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\bob collins\application data\mozilla\firefox\profiles\lerts8jk.default\
FF - prefs.js: browser.startup.homepage - hxxp://webmail.pas.earthlink.net/|http://www.gmail.com/|http://www.drudgereport.com/|http://www.bloomberg.com/|http://www.finance.yahoo.com/|http://www.zerohedge.com/|http://stockcharts.com/def/servlet/Favorites.CServlet?obj=msummary&cmd=show,iday[Y]&disp=SXA
FF - prefs.js: network.proxy.type - 0
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
.
============= SERVICES / DRIVERS ===============
.
R0 PzWDM;PzWDM;c:\windows\system32\drivers\PzWDM.sys [2007-6-15 15172]
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2011-11-7 56208]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1206000.01d\symds.sys [2011-5-10 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1206000.01d\symefa.sys [2011-5-10 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20111114.002\BHDrvx86.sys [2011-11-14 819320]
R1 RapportCerberus_32301;RapportCerberus_32301;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_32301.sys [2011-11-7 227312]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2011-11-7 71440]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2011-11-7 164112]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1206000.01d\ironx86.sys [2011-5-10 136312]
R2 BecHelperService;BecHelperService;c:\program files\3 mobile broadband\3connect\BecHelperService.exe [2010-7-6 1737464]
R2 FileOpenManagerSvc;FileOpenManagerSvc;c:\documents and settings\all users\application data\fileopen\services\FileOpenManagerSvc32.exe [2011-3-9 212352]
R2 JoinMEUI Assistant Service;JoinMEUI Assistant Service;c:\program files\pc suite\JoinMEAssistantServices.exe [2011-1-2 242688]
R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepKE.sys [2006-9-7 3712]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\norton internet security\engine\18.6.0.29\ccsvchst.exe [2011-5-10 130008]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2011-11-7 931640]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-2-20 24652]
R2 WDBtnMgrSvc.exe;WD Drive Manager Service;c:\program files\western digital\wd drive manager\WDBtnMgrSvc.exe [2008-5-16 102400]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-9 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20111124.030\IDSXpx86.sys [2011-11-24 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20111126.007\NAVENG.SYS [2011-11-27 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20111126.007\NAVEX15.SYS [2011-11-27 1576312]
R3 RapportIaso;RapportIaso;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportms\28896\RapportIaso.sys [2011-7-18 21520]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-8-16 136176]
S2 SSPORT;SSPORT;\??\c:\windows\system32\drivers\ssport.sys --> c:\windows\system32\drivers\SSPORT.sys [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-8-16 136176]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2010-7-6 9216]
S3 massfilter_hs;ZTE HandSet Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter_hs.sys [2011-1-2 9728]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]
S3 zgwhsdiag;ZTE WCDMA Handset Diagnostic Port;c:\windows\system32\drivers\zgwhsdiag.sys [2011-1-2 106752]
S3 zgwhsmdm;ZTE WCDMA Handset USB Modem;c:\windows\system32\drivers\zgwhsmdm.sys [2011-1-2 106752]
S3 zgwhsnmea;WCDMA Handset NMEA Port;c:\windows\system32\drivers\zgwhsnmea.sys [2011-1-2 106752]
.
=============== Created Last 30 ================
.
2011-11-16 09:13:41 -------- d-----w- c:\program files\iTunes
2011-11-07 21:28:38 56208 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
.
==================== Find3M ====================
.
2011-10-24 14:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-10-24 14:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-10-18 19:41:43 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-09-28 07:06:50 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-26 10:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 10:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 10:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-08-31 17:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-30 22:05:04 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-08-30 22:05:04 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-08-30 22:05:04 178536 ----a-w- c:\windows\system32\dnssdX.dll
.
============= FINISH: 17:30:12.23 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 5/29/2006 10:33:29 PM
System Uptime: 11/27/2011 11:54:41 AM (6 hours ago)
.
Motherboard: Dell Inc. | | 0C5668
Processor: Intel(R) Pentium(R) M processor 1.73GHz | Microprocessor | 1728/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 52 GiB total, 3.121 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\100D2501334FC000
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\100D2501334FC000
Service: NIC1394
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Intel(R) PRO/Wireless 2200BG Network Connection
Device ID: PCI\VEN_8086&DEV_4220&SUBSYS_27218086&REV_05\4&2FA23535&0&18F0
Manufacturer: Intel(R) Corporation
Name: Intel(R) PRO/Wireless 2200BG Network Connection
PNP Device ID: PCI\VEN_8086&DEV_4220&SUBSYS_27218086&REV_05\4&2FA23535&0&18F0
Service: w29n51
.
==== System Restore Points ===================
.
RP1204: 11/21/2011 8:39:33 PM - System Checkpoint
RP1205: 11/22/2011 8:39:48 PM - System Checkpoint
RP1206: 11/24/2011 8:25:19 PM - System Checkpoint
RP1207: 11/26/2011 6:04:23 PM - System Checkpoint
.
==== Installed Programs ======================
.
3Connect
Adobe Acrobat 8 Professional
Adobe Acrobat 8.3.1 - CPSID_83708
Adobe Acrobat 8.3.1 Professional
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Creative Suite 2
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe GoLive CS2
Adobe Help Center 1.0
Adobe Illustrator CS2
Adobe InDesign CS2
Adobe Photoshop CS2
Adobe Shockwave Player 11
Adobe Stock Photos 1.0
Adobe SVG Viewer 3.0
Adobe Version Cue CS2
ALPS Touch Pad Driver
AMI Up2Date
Animation Workshop
AnswerWorks 5.0 English Runtime
AOLIcon
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Control Panel
ATI Display Driver
Bonjour
Broadcom Management Programs 2
BufferChm
Carbonite
CCleaner
CDDRV_Installer
Claris Home Page 3.0
Compatibility Pack for the 2007 Office system
Conexant D110 MDC V.9x Modem
CopyTrans Suite Remove Only
CreativeProjects
CreativeProjectsTemplates
Critical Update for Windows Media Player 11 (KB959772)
CueTour
Dell Media Experience
Dell Picture Studio v3.0
Dell System Restore
DellSupport
Destinations
Digital Line Detect
Director
EarthLink setup files
FileOpen Client
GdiplusUpgrade
GIF Construction Set Professional 3
GIF Construction Set Tutorial
GoFTP v2
Google Desktop
Google Earth Plug-in
Google Update Helper
Handbrake
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB945282)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB946040)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB946308)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB947540)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB947789)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB948127)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976002-v5)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Extended Capabilities 4.7
HP Image Zone 4.7
hp LaserJet 1160/1320 series
HP Product Assistant
HP Update
HPSystemDiagnostics
ImTOO DVD to iPod Converter
InstantShare
Intel(R) PROSet/Wireless Software
InterActual Player
Internal Network Card Power Management
Internet Explorer Default Page
iPhone Configuration Utility
iPod for Windows 2006-06-28
iTunes
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio, Dell Editon
Java Auto Updater
Java(TM) 6 Update 23
KhalSetup
Learn2 Player (Uninstall Only)
LiveUpdate (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Lizard Safeguard - PDF Viewer 2.5.118
Logitech Audio Echo Cancellation Component
Logitech Legacy USB Camera Driver Package
Logitech QuickCam
Logitech QuickCam Driver Package
Logitech SetPoint
Logitech Video Enumerator
Macromedia Dreamweaver 8
Macromedia Extension Manager
Macromedia Flash Player
Maintenance Samsung SCX-4600 Series
Malwarebytes' Anti-Malware version 1.51.2.1300
MarketResearch
MathType 6
mCore
mDrWiFi
MegaStat 9.1
mHlpDell
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft ActiveSync 4.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Access database engine 2007 (English)
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft SQL Server 2008 Management Objects
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Express Edition with SP1 - ENU
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for .NET Framework - enu
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for Win32
mIWA
mIWCA
mLogView
mMHouse
MobileMe Control Panel
Modem Helper
Mozilla Firefox 8.0 (x86 en-US)
mPfMgr
mPfWiz
mProSafe
mSSO
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
mToolkit
MVision
mWlsSafe
mXML
mZConfig
NetWaiting
Network ScanGear Ver.2.2
Norton Internet Security
Norton Security Scan
Oracle Crystal Ball
PanoStandAlone
PC Suite
PhotoGallery
Photosmart 320,370,7400,8100,8400,8700 Series
Picasa 2
PowerDVD 5.5
PrintScreen
PS8700
PSPExpress
PSPrinters06
QFolder
Quicken 2010
Quicken WillMaker Plus 2010
QuickSet
QuickTime
Rapport
Readiris Pro 10
RealPlayer Basic
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB2251487)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
SkinsHP1
SmarThru 4
Sonic DLA
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SQL Server System CLR Types
SSH Secure Shell
Stamps.com
Stamps.com Application Support for Microsoft Word 2000-2010
Stamps.com support for Microsoft Word 2000-2007
Stamps.com support for Microsoft Word 2000-2010
Suite Specific
Symantec Technical Support Web Controls
Terayon DOCSIS Modem
TrayApp
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
WD Diagnostics
WD Drive Manager (x86)
WealthBuilder
WebCyberCoach 3.2 Dell
WebEx
WebFldrs XP
WebIQ Technology Engine
WebReg
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 10 Hotfix - KB894476
Windows Media Player 11
Windows System Scanner
Windows XP Service Pack 3
WordPerfect Office 12
ZTE_1.2059.0.8
.
==== Event Viewer Messages From Past Week ========
.
11/27/2011 12:01:44 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the NIS service.
11/27/2011 11:59:17 AM, error: Service Control Manager [7000] - The SSPORT service failed to start due to the following error: The system cannot find the file specified.
11/27/2011 11:59:16 AM, error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: The system cannot find the device specified.
11/26/2011 1:28:19 PM, error: DCOM [10009] - DCOM was unable to communicate with the computer SERVER using any of the configured protocols.
.
==== End Of File ===========================
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Cypher
Moderator


Joined: 05 Jul 2009
Last Visit: 15 Apr 2014
Posts: 4556
Location: Land Of The Leprechauns

PostPosted: Mon Nov 28, 2011 9:17 am    Post subject: Reply with quote

Hi and welcome to Spyware Warrior Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Remember, absence of symptoms does not mean the infection is all gone.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!
Note: If you haven't done so already, please read this topic Things to know before you post where the conditions for receiving help here are explained.
Quote:
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start


Add/Remove programs
  • Click on start
  • Then Run
  • In the open text entry box please copy/paste appwiz.cpl Then click enter.
  • Press the "Remove" or "Change/Remove"...button to uninstall the following if present.
Quote:
Java(TM) 6 Update 23

Next.

Java SE Runtime Environment (JRE).

Please download from HERE
  • Find Java SE 7u1.
  • Click the Download JRE button to the right.
  • Choose the correct Platform and Multi-language. Next, check the box that says I agree to the Java SE Runtime Environment 6 License Agreement.
  • Click the Continue button.
  • Click on the filename under Windows Offline Installation and save it to your desktop.
  • Close all active windows.
  • Install the program.

Next.

I see you already have Malwarebytes Anti-Malware installed:
  • Launch the application, Check for Updates >> Perform Quick Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Next.

Please download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Standard Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

  • Please post the contents of these 2 Notepad files in your next reply.


Logs/Information to Post in your Next Reply
  • Malwarebytes log.
  • OTL.txt and Extra.txt contents.

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Cypher
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Joined: 05 Jul 2009
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PostPosted: Thu Dec 01, 2011 7:40 am    Post subject: Reply with quote

Quote:
Due to a lack of response this topic is now closed.

If you still need help you must open a new thread in the Help with spyware removal forum, post a new set of DDS logs, and wait for a new helper.

If you have been helped and wish to donate to help with the costs of this volunteer site, please read Spyware Warrior Donations

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