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Not sure where to ask for help with virus removal

 
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hh749
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PostPosted: Thu Jul 28, 2011 3:56 pm    Post subject: Not sure where to ask for help with virus removal Reply with quote

Hi i opened a topic in virus worms and trojan alert, asking for help with my daughters laptop but now i see we arent supposed to ask for help there, can some tell me where i should post to get the help i need with cleaning her laptop.

Thank you
Heather
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Cypher
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PostPosted: Fri Jul 29, 2011 3:59 am    Post subject: Reply with quote

Hi,
See the link below.
http://www.spywarewarrior.com/viewtopic.php?t=32672

Then start a new topic and post your HijackThis log at the below link.
http://www.spywarewarrior.com/viewforum.php?f=5
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hh749
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Joined: 28 Jul 2011
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Location: Jeddah Saudi Arabia

PostPosted: Fri Jul 29, 2011 7:28 am    Post subject: Reply with quote

ok Thank you. I will get that done now.

Heather.

Ok slight problem i started it up just now and was about to search for the forum here and it went blue screen and restarted so im now starting it in safe mode, dont know if i will be able to do anything like this.


Last edited by hh749 on Fri Jul 29, 2011 7:32 am; edited 1 time in total
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Cypher
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PostPosted: Fri Jul 29, 2011 7:30 am    Post subject: Reply with quote

You're welcome.
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hh749
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PostPosted: Fri Jul 29, 2011 7:37 am    Post subject: Reply with quote

started it in safe mode and it wont connect to the internet, it says its because its in safe mode. so can i download what i need from my computer and then put it on cd and install it from the cd then transfer results to the cd and post here, will that work?
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Cypher
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PostPosted: Fri Jul 29, 2011 7:45 am    Post subject: Reply with quote

Hi, try this.
Restart your computer and start tapping F8.
When the options appear chose safe mode with networking.
Once done see if you can connect to the internet.
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hh749
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PostPosted: Fri Jul 29, 2011 7:51 am    Post subject: Reply with quote

ok i will try that but every time i get half way through doing something it goes to the blue screen and then restarts, i was just half way through installing hjt from a cd and it crashed again.
forgot to say i cant install it in safe mode it wont allow the installer to run. i can see this is going to be a long and hard job to fix
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Cypher
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PostPosted: Fri Jul 29, 2011 7:55 am    Post subject: Reply with quote

Hi,
If you continue having problems with Blue screen crashes try this.
  • Turn the computer on, and begin tapping the F8 key (if this doesn't work try the F5 key).
  • When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER.

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hh749
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PostPosted: Fri Jul 29, 2011 8:08 am    Post subject: Reply with quote

i took it back to the last known good configuration and as soon as i tried to install hjt it blue screened again.
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Cypher
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PostPosted: Fri Jul 29, 2011 8:28 am    Post subject: Reply with quote

Have you tried safe mode with networking yet?
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hh749
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PostPosted: Fri Jul 29, 2011 8:38 am    Post subject: Reply with quote

yes and i cant install it in safe mode windows wont allow the installer to run.
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Cypher
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PostPosted: Fri Jul 29, 2011 8:45 am    Post subject: Reply with quote

Start a topic in the malware forum, link below, explain what problems you are having installing HJT in your post.
You can include a link to this topic in your post also.

http://spywarewarrior.com/viewforum.php?f=5
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hh749
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PostPosted: Fri Jul 29, 2011 8:51 am    Post subject: Reply with quote

ok thank you ill do that now. Thank you for your help.

Heather.
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Cypher
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PostPosted: Fri Jul 29, 2011 8:54 am    Post subject: Reply with quote

No problem you're welcome.
Please be patient while waiting for a reply the forum is busy, a helper will answer your topic.
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hh749
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PostPosted: Fri Jul 29, 2011 9:01 am    Post subject: Reply with quote

thats fine, i have used this forum for many years and learned a lot from all the very helpful people here, so i have no problem waiting as i know that i will get the help i need in the end. you all do a great job here.

Heather.
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suzi
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PostPosted: Sat Jul 30, 2011 11:46 am    Post subject: Reply with quote

Locking this thread, please post all replies in the HijackThis forum thread.
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