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Spyware Warrior
Help with Spyware, Hijacking & Other Internet Nuisances
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trace
Warrior
Joined: 20 Jul 2004
Last Visit: 08 Nov 2009
Posts: 149
Location: from the uk
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 Posted: Sun Nov 08, 2009 6:52 pm Post subject: Explorer.exe hangs and freezes up. |
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Hi
Was wondering if anyone could help me .
Ive been having a problem with my laptop all of a sudden when i open it and go to delete or move something from a folder like downloads example The folder freezes up and i have to reopen it Then after that everything is ok .
But today i got a message on my laptop saying & telling me about errors and it took me to the Microsoft site .
This is what it gave me .
http://support.microsoft.com/kb/972685
http://code.msdn.microsoft.com/KB972685
Im using Vista
How do i correct this so my folders don't freeze up on me ?
Thanks
Tracey |
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Tarq57
Warrior
Joined: 13 Apr 2007
Last Visit: 09 Apr 2011
Posts: 105
Location: NewZealand
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| Posted: Sun Nov 22, 2009 1:19 am Post subject: |
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This could be to do with an entry "hanging" in the context menu handler.
I'm none too expert in this area, (but I'm here), so have a look at this and it may point you toward a resolution.
I don't know if the MS hotfixes are likely to help or not, sorry. If it were me experiencing this, I'd try using the tool suggested in my link first. |
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origwildman
Junior Member
Joined: 20 Nov 2009
Last Visit: 22 Jan 2010
Posts: 10
Location: Overland Park KS U.S.A.
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| Posted: Sun Nov 22, 2009 10:43 am Post subject: |
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I also am no expert, but looking at the two links you provided both point to Internet Explorer as being the contributor in some way. I see where they also point you in the direction of a patch, but tell you that it has not been fully tested (that scares me). I would suggest you post help requested items in all the security type forums you can think of, and I do hope you belong to more than just this one. Calendar of updates and Smokey's are two I would recommend.
Also as a suggestion and it is just that, I would think about downloading and installing Firefox as my default WEB browser, and relegating IE to the used only for Microsoft O/S patches monthly status.
Thanks
origwildman
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Salute to the vanguards of freedom. |
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origwildman
Junior Member
Joined: 20 Nov 2009
Last Visit: 22 Jan 2010
Posts: 10
Location: Overland Park KS U.S.A.
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| Posted: Sun Nov 22, 2009 10:48 am Post subject: |
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Unless you know exactly what you are doing and are 100% certain, I would stay away from reg cleaners. If not used correctly, they can create major headaches, and you could delete necessary items.
Thanks
origwildman
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Salute to the vanguards of freedom. |
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datababe
Warrior
Joined: 13 Dec 2004
Last Visit: 10 Oct 2012
Posts: 217
Location: Inside your head
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| Posted: Tue Nov 24, 2009 1:25 pm Post subject: |
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Actually, it would appear Windows Explorer (sorry, but there is an important distinction even tho the 2 are Evil Twins) is the culprit, and shell extension hiccups can indeed cause the context handler to hang. I've given myself that headache more than once.
A few quick questions:
Mmmmm - where laptops are concerned, 99% of the all of a sudden problems I've ever seen came after a high dive or a liquid collision. Can you recall anything that might have changed on your laptop about the time this started? A Windows update? A new program you installed? A new toolbar or icon appearing on your Windows Explorer menu?
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| when i open it and go to delete or move something from a folder like downloads example |
I'm assuming "it" refers to Windows Explorer (aka "My Computer") - does Explorer freeze as soon as you select a file for action? Or does it freeze when you act on the file? And if the latter - does it freeze when the file is right-clicked...?
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| The folder freezes up and i have to reopen it |
So I take it you are able to close the folder window? Or are you having to end the explorer.exe process altogether?
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| Then after that everything is ok. |
This is the part that's nagging at me - so after the first freeze up and subsequent kick-start, Explorer straightens itself out? If that's the case, then seems Explorer is borking on first load only (well, or first call to whatever code/ext is choking it). And I know I just saw that a month or so ago...
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| but today i got a message on my laptop |
If you can jot down the exact wording of any Windows or Explorer error messages you see, that could be very helpful.
I'm truly sorry if I sound kinda nit-picky - walking someone through troubleshooting over the phone can be a painstaking process, and I've done that since DR-DOS roamed the earth. I've painfully little experience doing it over the intarwebs. 
Hopefully in the time it took me to peck this out, you've already fixed it! 
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- Datababe
Until you spread your wings, you'll have no idea how far you can walk.
http://redoakranch.x10hosting.com
http://datababe007.blogspot.com |
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