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cannot remove sercurity suite

 
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Webcapri
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Joined: 15 Aug 2006
Last Visit: 28 Aug 2011
Posts: 68
Location: San Jose, Ca

PostPosted: Fri Nov 28, 2008 7:56 am    Post subject: cannot remove sercurity suite Reply with quote

It started a few days ago with my Dell inspiron 1720 with Trend miro PC-cillin Internet Security 14, the updates started to fail, so i tried the help menu but it wasn't no help for me so instead of dealing with the tech support i just figured i just un-install/re-install but in my haste i forget to turn off the real-time off. So now when i put the CD in it will not process with anything because it still finds it's running (the firewall).

I have vista home.

Thanks
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wyrmrider
Warrior Addict


Joined: 25 Jun 2004
Last Visit: 17 Jan 2009
Posts: 730

PostPosted: Fri Nov 28, 2008 12:10 pm    Post subject: Reply with quote

can you roll back- restore?
what toes trend micro forum say?
not a vista user
good luck
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Osage
Warrior


Joined: 19 Aug 2005
Last Visit: 07 Sep 2011
Posts: 227

PostPosted: Fri Nov 28, 2008 2:44 pm    Post subject: Reply with quote

I am sure not a trend micro expert, but google is often my friend.
It looks like, similar to Norton, that a removal tools exists.

http://www.mydigitallife.info/2008/07/15/how-to-uninstall-and-remove-trend-micro-internet-security-pro-and-pc-cillin-internet-security-2005200620072008-manually/
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Webcapri
Warrior


Joined: 15 Aug 2006
Last Visit: 28 Aug 2011
Posts: 68
Location: San Jose, Ca

PostPosted: Sat Nov 29, 2008 1:07 am    Post subject: Reply with quote

I did the system restore and then uninstall using the program from Trend in the program files. re-install and everything seems fine it updated with no fail to update window. So if i have anymore issue at least now i know how to un-install and look else where for my a/v-firewall needs.


Thanks wyrmrider and Osage for the link.


Dre
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