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Yahoo Mail hangs in Firefox

 
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AnddyH-sw
Newbie


Joined: 13 Jul 2012
Last Visit: 15 Jul 2012
Posts: 1

PostPosted: Fri Jul 13, 2012 11:39 pm    Post subject: Yahoo Mail hangs in Firefox Reply with quote

64 bit Win7 Home Premium, dial-up internet connection

For the past week, something is effecting Firefox when in Yahoo Mail. It does not happen at any other web site:

Firefox starts doing something very intensive once in Yahoo Mail. Sometimes it is in this state when it displays the first screen of mail boxes after I sign on. More often I can do a little bit of something, such as open a mail box or a single e-mail therein before the problem starts. From my perspective it starts this aberrant behavior just when I click on the next thing: open another e-mail; open a different mail box; delete an e-mail.

Normally while in Yahoo Mail, or at any other web site, Task Manager reports CUP usage at from 0% to 5%, occasionally a few percent more for a very brief flash. When this Yahoo Mail thing starts
# The CPU usage jumps to 25%, with occasional bursts up to 30+%. Task Manger shows it is due to the process firefox.exe*32.
# The browser will not respond to any controls. I can do nothing with the keyboard or mouse. No menu will open. This peculiar activity has never ended on its own.
# Task Manager reports the immediate drop of network activity to zero -- nothing going on over the phone line -- or so Windows thinks. Disconnecting the phone line does not release the browser or lower its CPU use.
# A few times the entire computer has locked. I have only been able to get out of it with the hardware reset button.
# Sometimes Firefox is totally unresponsive itself but I can cancel it via Task Manager.
# Sometimes the one and only thing in Firefox that responds is the "X" in the upper right hand corner. The browser screen disappears immediately.
# BUT, Task Manager shows the process firefox.exe*32 still running at 25% CPU. I can end said process with Task Manager, whereby CPU usage immediately drops to 0%, or somewhere close.
# Whatever is going on through Firefox prevents me from doing much with e-mail and it seems probable that IT is doing something I don't want done on my computer, although I have not yet seen symptoms of that.

# I do not allow automatic updates of any kind. No changes or additions (unless sneaky stealth attacks?) had been made to Firefox since update to version 12 in May. The only add-on I have is the Mozilla Archive Format, which I've been using for years. Windows and various security applications are up-to-date.
# Several up-to-date anti-malware programs have found nothing on my computer.
# I tried Chrome and Opera. They do not have this problem, but I don't like either of them and they have issues of their own anyway.
# I uninstalled Firefox, deleted everything related I could find, downloaded the current version (13) from Mozilla, installed, and rebuilt all my preferences. I got my bookmarks back by restoring from a bookmark backup. This changed nothing.
# I tried "Restart With Add-ons Disabled" in Firefox but that did not help.
# I tried "Reset Firefox" but that did not help.
# I have considered other reported Firefox issues and troubleshooting approaches but nothing else seems relevant.

Where can I go from here?

DDS LOG
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by a at 0:18:56 on 2012-07-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.7935.6649 [GMT -7:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Program Files\Utilities\Avast\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\SysWOW64\DeltaIITray.exe
C:\Windows\system32\taskhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\SysWOW64\cypherixsrv.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Utilities\Mozilla Firefox\firefox.exe
C:\Windows\system32\taskmgr.exe
C:\Program Files\utilities\Opera x64\opera.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files (x86)\WordPerfect Office 12\Programs\wpwin12.exe
C:\Windows\splwow64.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
mRun: [M-Audio Taskbar Icon] C:\Windows\system32\DeltaIITray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
mRun-x64: [M-Audio Taskbar Icon] C:\Windows\system32\DeltaIITray.exe
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\a\AppData\Roaming\Mozilla\Firefox\Profiles\chkopjvx.default-1342031870759\
FF - plugin: C:\Program Files (x86)\Utilities\Reader\browser\nppdf32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 EUBAKUP;EUBAKUP;C:\Windows\system32\drivers\eubakup.sys --> C:\Windows\system32\drivers\eubakup.sys [?]
R0 EUBKMON;EUBKMON;C:\Windows\system32\drivers\EUBKMON.sys --> C:\Windows\system32\drivers\EUBKMON.sys [?]
R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
R1 cyphxdrv;cyphxdrv;\??\C:\Windows\system32\Drivers\cyphxdrv.sys --> C:\Windows\system32\Drivers\cyphxdrv.sys [?]
R1 EUDSKACS;EUDSKACS;\??\C:\Windows\system32\drivers\eudskacs.sys --> C:\Windows\system32\drivers\eudskacs.sys [?]
R1 EUFDDISK;EUFDDISK;\??\C:\Windows\system32\drivers\EuFdDisk.sys --> C:\Windows\system32\drivers\EuFdDisk.sys [?]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2011-8-11 140672]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\utilities\Avast\AvastSvc.exe [2011-9-18 42184]
R2 cypherixservice;Cypherix service;C:\Windows\SysWOW64\cypherixsrv.exe [2011-9-16 928496]
R2 SSPORT;SSPORT;C:\Windows\System32\drivers\SSPORT.SYS [2011-9-17 11576]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atipmdag.sys --> C:\Windows\system32\DRIVERS\atipmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 DELTAII;Service for M-Audio Delta Driver (WDM);C:\Windows\system32\DRIVERS\MAudioDelta.sys --> C:\Windows\system32\DRIVERS\MAudioDelta.sys [?]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S3 SndTAudio;SndTAudio;C:\Windows\system32\drivers\SndTAudio.sys --> C:\Windows\system32\drivers\SndTAudio.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);C:\Windows\system32\drivers\WsAudio_DeviceS(1).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(1).sys [?]
S3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);C:\Windows\system32\drivers\WsAudio_DeviceS(2).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(2).sys [?]
S3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);C:\Windows\system32\drivers\WsAudio_DeviceS(3).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(3).sys [?]
S3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);C:\Windows\system32\drivers\WsAudio_DeviceS(4).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(4).sys [?]
S3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);C:\Windows\system32\drivers\WsAudio_DeviceS(5).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(5).sys [?]
S4 EaseUS Agent;EaseUS Agent;C:\Program Files (x86)\Utilities\Todo Backup\bin\Agent.exe [2011-9-22 60040]
.
=============== Created Last 30 ================
.
2012-07-12 07:19:42 -------- d-----w- C:\Users\a\AppData\Roaming\SUPERAntiSpyware.com
2012-07-12 07:18:38 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
2012-07-12 07:18:38 -------- d-----w- C:\Program Files\SUPERAntiSpyware
2012-07-10 04:22:04 -------- d-----w- C:\Users\a\AppData\Local\Opera
2012-07-09 08:22:57 -------- d-----w- C:\Users\a\AppData\Local\Google
2012-07-07 03:52:23 9013136 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{6A279619-9B1A-44EA-9491-B67CBE88A29F}\mpengine.dll
2012-07-06 19:10:51 -------- d-----w- C:\Users\a\AppData\Local\Mozilla
2012-07-05 20:07:33 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-07-05 20:07:27 99840 ----a-w- C:\Windows\System32\wudriver.dll
2012-07-05 20:07:20 36864 ----a-w- C:\Windows\System32\wuapp.exe
2012-07-05 20:07:20 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-06-24 23:00:24 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2012-06-24 23:00:24 1462272 ----a-w- C:\Windows\System32\crypt32.dll
2012-06-24 23:00:24 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2012-06-24 23:00:24 140288 ----a-w- C:\Windows\System32\cryptnet.dll
2012-06-24 23:00:24 1158656 ----a-w- C:\Windows\SysWow64\crypt32.dll
2012-06-24 23:00:24 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2012-06-24 22:52:31 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe
2012-06-24 22:52:31 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-06-24 22:52:31 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-06-24 22:50:48 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2012-06-24 22:50:48 366592 ----a-w- C:\Windows\System32\qdvd.dll
2012-06-24 22:50:39 3216384 ----a-w- C:\Windows\System32\msi.dll
2012-06-24 22:50:39 2342400 ----a-w- C:\Windows\SysWow64\msi.dll
2012-06-24 22:50:06 3146752 ----a-w- C:\Windows\System32\win32k.sys
2012-06-24 22:49:53 209920 ----a-w- C:\Windows\System32\profsvc.dll
2012-06-24 22:48:46 9216 ----a-w- C:\Windows\System32\rdrmemptylst.exe
2012-06-24 22:48:46 77312 ----a-w- C:\Windows\System32\rdpwsx.dll
2012-06-24 22:48:46 149504 ----a-w- C:\Windows\System32\rdpcorekmts.dll
2012-06-24 22:48:27 210944 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
.
==================== Find3M ====================
.
.
============= FINISH: 0:19:16.67 ===============

DDS ATTACH
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 9/15/2011 4:48:33 PM
System Uptime: 7/13/2012 10:29:05 PM (2 hours ago)
.
Motherboard: ASUSTeK Computer INC. | | M4A88TD-V EVO/USB3
Processor: AMD Phenom(tm) II X4 955 Processor | AM3 | 3200/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 93 GiB total, 61.508 GiB free.
D: is FIXED (NTFS) - 93 GiB total, 79.836 GiB free.
E: is FIXED (NTFS) - 93 GiB total, 88.69 GiB free.
F: is FIXED (NTFS) - 186 GiB total, 179.256 GiB free.
G: is FIXED (NTFS) - 98 GiB total, 83.911 GiB free.
H: is FIXED (NTFS) - 98 GiB total, 59.426 GiB free.
I: is FIXED (NTFS) - 98 GiB total, 66.371 GiB free.
J: is FIXED (NTFS) - 173 GiB total, 150.622 GiB free.
K: is CDROM ()
L: is CDROM ()
N: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
Description: CD-ROM Drive
Device ID: USBSTOR\CDROM&VEN_SANDISK&PROD_U3_CRUZER_MICRO&REV_8.01\473101165D90D99B&1
Manufacturer: (Standard CD-ROM drives)
Name: SanDisk U3 Cruzer Micro USB Device
PNP Device ID: USBSTOR\CDROM&VEN_SANDISK&PROD_U3_CRUZER_MICRO&REV_8.01\473101165D90D99B&1
Service: cdrom
.
==== System Restore Points ===================
.
RP114: 6/3/2012 2:35:16 PM - Scheduled Checkpoint
RP115: 6/11/2012 1:43:42 AM - Scheduled Checkpoint
RP116: 6/20/2012 12:54:57 AM - Scheduled Checkpoint
RP117: 6/24/2012 4:27:10 PM - Windows Update
RP118: 7/1/2012 9:18:54 PM - Scheduled Checkpoint
RP119: 7/5/2012 1:07:03 PM - Windows Update
RP120: 7/5/2012 1:13:01 PM - Windows Update
RP122: 7/5/2012 3:41:51 PM - Windows Defender Checkpoint
RP124: 7/7/2012 12:04:33 PM - Windows Backup
RP125: 7/7/2012 12:15:27 PM - Windows Backup
RP126: 7/8/2012 8:59:52 PM - pre Opera
RP127: 7/9/2012 1:00:56 AM - 2nd pre Opera
.
==== Installed Programs ======================
.
ACDSee 32
Adobe Reader 9.3.3
avast! Free Antivirus
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CDBurnerXP
ClickFix for Adobe Audition version 3.04 (remove only)
Cool Edit 2000
Cypherix LE
Data Lifeguard Diagnostic for Windows 1.22
EaseUS Todo Backup Free 3.0
EKS Sherlock
Exact Audio Copy 1.0beta3
FLAC 1.2.1b (remove only)
foobar2000 v1.1.1
Glary Utilities 2.26.0.956
IrfanView (remove only)
IsoBuster 2.8.5
KProbe 2.5.1
Kremlin 2.21
Malwarebytes Anti-Malware version 1.61.0.1400
Merriam-Webster
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Monkey's Audio
Mozilla Firefox 13.0.1 (x86 en-US)
Mp3tag V.2.32a
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NEC Electronics USB 3.0 Host Controller Driver
PC Probe II
Readiris Pro 10
Realtek Ethernet Controller Driver For Windows 7
Realtek High Definition Audio Driver
Renesas Electronics USB 3.0 Host Controller Driver
RightMark Audio Analyzer 5.5
SeaTools for Windows
Smart File Advisor 1.1.1
SmarThru 4
Sonic Foundry Noise Reduction Plug-In 2.0a
VLC media player 2.0.1
Wave Repair 4.9.3
WordPerfect Office 12
.
==== Event Viewer Messages From Past Week ========
.
7/8/2012 3:07:52 PM, Error: Service Control Manager [7023] - The Windows Defender service terminated with the following error: %%-2147024882
7/7/2012 12:04:28 PM, Error: volsnap [9] - The flush and hold writes operation on volume F: timed out while waiting for file system cleanup.
7/7/2012 12:04:28 PM, Error: volsnap [9] - The flush and hold writes operation on volume E: timed out while waiting for file system cleanup.
7/7/2012 12:04:28 PM, Error: volsnap [9] - The flush and hold writes operation on volume D: timed out while waiting for file system cleanup.
7/7/2012 12:04:28 PM, Error: volsnap [9] - The flush and hold writes operation on volume C: timed out while waiting for file system cleanup.
7/13/2012 10:29:25 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: ASPI32
7/13/2012 10:29:24 PM, Error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: The system cannot find the device specified.
7/13/2012 10:29:11 PM, Error: Application Popup [1060] - \SystemRoot\SysWow64\Drivers\ASPI32.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
.
==== End Of File ===========================
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Cypher
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Joined: 05 Jul 2009
Last Visit: 31 Oct 2014
Posts: 4685
Location: Land Of The Leprechauns

PostPosted: Sat Jul 14, 2012 7:49 am    Post subject: Reply with quote

Duplicate post therefore closed.
http://spywarewarrior.com/viewtopic.php?t=34538
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