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took what I thought was an update but was hit with malware

 
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2tango
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Joined: 12 Jan 2012
Last Visit: 16 Jan 2012
Posts: 3

PostPosted: Thu Jan 12, 2012 2:19 pm    Post subject: took what I thought was an update but was hit with malware Reply with quote

I took what I thought was an update but turned out to be a series of trojans and malware - tried spybot, avs malware defense and now scaned with hijack this here is a copy of the log right now I can getonline but earlier I could not download any programs and my visited websites were redirected to elsewhere and my security programs where disabled - lots changed to get here but maybe you could look at the scan log from hijack this and help me recover my computer - thanks in advance
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:10:40 PM, on 1/12/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = email.trlawrence.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {00000000-6E41-4FD3-8538-502F5495E5FC} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files (x86)\DivX\DivX Plus Web Player\ie\DivXHTML5\DivXHTML5.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: ShopAtHomeIEHelper - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - (no file)
O3 - Toolbar: ShopAtHome.com Toolbar - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - (no file)
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O9 - Extra button: iOpus iMacros - {0483894E-2422-45E0-8384-021AFF1AF3CD} - C:\Program Files (x86)\iMacros\imacros.dll
O9 - Extra 'Tools' menuitem: iMacros Web Automation - {0483894E-2422-45E0-8384-021AFF1AF3CD} - C:\Program Files (x86)\iMacros\imacros.dll
O9 - Extra button: iMacros V7 - {602AB448-D389-4a54-B6A6-CE57AA0CCFC4} - C:\Program Files (x86)\iOpus\iMacros\iMacrosSidebar.dll
O9 - Extra 'Tools' menuitem: iMacros V7 - {602AB448-D389-4a54-B6A6-CE57AA0CCFC4} - C:\Program Files (x86)\iOpus\iMacros\iMacrosSidebar.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {B4628728-E3F0-44A2-BEC8-F838555AE780} (Authentic Class) - https://orders.isgn.com/Komodo/common/forms/cab/AuthenticBrowserEdition.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Advanced SystemCare Service (AdvancedSystemCareService) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare 4\ASCService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7895 bytes
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Gary R
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Joined: 03 May 2005
Last Visit: 22 Sep 2014
Posts: 9979
Location: Yorkshire

PostPosted: Fri Jan 13, 2012 9:41 am    Post subject: Reply with quote

Looking over your log, back soon.
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Gary R
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Joined: 03 May 2005
Last Visit: 22 Sep 2014
Posts: 9979
Location: Yorkshire

PostPosted: Fri Jan 13, 2012 9:46 am    Post subject: Reply with quote

Quote:
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the "Help with spyware removal" forum and wait for help.


Unless informed of in advance, failure to post replies within 3 days will result in this thread being closed.


Hi 2tango

I'm Gary R,

Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

I'd also recommend that you create a System Restore Point that we can restore to if necessary.


  • Click Start, and type Create a restore point into the Search programs and files box.
  • Now click on the Create a restore point icon at the top of the find list.
  • This will open a System Properties box, with the System Protection tab open ...

    • Click on the Create button in the lower part of the window.
    • Type Pre Malware Cleanup into the description box, then click Create.
    • Windows will now create a Restore Point and notify you when finished.
    • Exit any open windows.



Please observe these rules while we work:

  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to install any new software (other than those I ask you to) until we've got your computer clean.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. If your defensive programmes warn you about any of those tools, be assured that they are not infected, and are safe to use.

If you can do these things, everything should go smoothly.

  • As you're using Windows7, it will be necessary to right click all tools we use and select ----> Run as Administrator


Quote:
It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


Your HJT log shows you're running a 64 bit version of Windows 7. HJT was not designed to run un 64 bit systems and its results cannot be relied upon. I need you to run some alternate scans for me.

Download OTL by OldTimer to your Desktop.

If you already have a copy of OTL delete it and use this version.


  • Double click OTL.exe to launch the programme.
  • Check the following.

    • Scan all users.
    • Standard Output.
    • Lop check.
    • Purity check.

  • Under Extra Registry section, select Use SafeList
  • Click the Run Scan button and wait for the scan to finish (usually about 10-15 mins).
  • When finished it will produce two logs.

    • OTL.txt (open on your desktop).
    • Extras.txt (minimised in your taskbar)

  • Please post me both logs.


Next

Download TDSSKiller.zip and extract it to your Desktop.

  • Double click on TDSSKiller.exe to launch it.

    • If using Vista or Windows7, when prompted by UAC allow the prompt.

  • Click on Start Scan
  • The scan will run.
  • When the scan has finished, if it finds anything please click on the drop down arrow next to Cure and select Skip
  • Now click on Report to open the log file created by TDSSKiller in your root directory C:\
  • Post the contents in your next reply please.
  • DO NOT TRY TO FIX ANYTHING AT THIS POINT


Summary of the logs I need from you in your next post:

  • OTL.txt
  • Extras.txt
  • TDSSKiller log


Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections.
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2tango
Newbie


Joined: 12 Jan 2012
Last Visit: 16 Jan 2012
Posts: 3

PostPosted: Fri Jan 13, 2012 4:52 pm    Post subject: thanks for responding I will do as asked and post back soon Reply with quote

thanks for responding I will do as asked and post back soon
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2tango
Newbie


Joined: 12 Jan 2012
Last Visit: 16 Jan 2012
Posts: 3

PostPosted: Mon Jan 16, 2012 5:28 am    Post subject: please close thread Reply with quote

please close this thread - I will not have time ti fix my machine right now - but may return and start fresh when I get time again in a few days - but for now my thanks and please close this out.
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Gary R
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Joined: 03 May 2005
Last Visit: 22 Sep 2014
Posts: 9979
Location: Yorkshire

PostPosted: Mon Jan 16, 2012 6:23 am    Post subject: Reply with quote

Thanks for letting us know. Smile

Quote:
This topic is now closed.

If you are the originator of this topic, and you need it re-opened please pm a moderator, including a link to this topic.


If you have been helped and wish to donate to help with the costs of this volunteer site, please read Spyware Warrior Donations

Gary R

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