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Problems with shutting down

 
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Grey land
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Joined: 31 May 2004
Last Visit: 27 Jun 2013
Posts: 178
Location: USA

PostPosted: Tue Jan 23, 2007 6:09 am    Post subject: Problems with shutting down Reply with quote

Recently, my laptop is unable to shut down. This problems still persists. Now I make it hibernate rather than shutting down properly. I don't know what the matter is... Rolling Eyes

Can someone please help me address this problem? Confused Confused
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roger_m
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Joined: 24 Feb 2006
Last Visit: 16 Nov 2014
Posts: 605
Location: Blackwater, Australia

PostPosted: Tue Jan 23, 2007 6:25 am    Post subject: Reply with quote

Can you give some more inofrmation - does ypur computer start to shutdwon, or does nothing happen? Do you get any messages about non responding applications?
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Grey land
Warrior


Joined: 31 May 2004
Last Visit: 27 Jun 2013
Posts: 178
Location: USA

PostPosted: Tue Jan 23, 2007 11:29 am    Post subject: Reply with quote

My Window is XP

When I click on the "Turn Off Computer" option, nothing happens. No error message appears Confused It stays the same. It only hibernates when I press on the Power button.
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roger_m
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Joined: 24 Feb 2006
Last Visit: 16 Nov 2014
Posts: 605
Location: Blackwater, Australia

PostPosted: Tue Jan 23, 2007 5:57 pm    Post subject: Reply with quote

Try this:

Go to the Start menu, select Run and then enter:
sfc /scannow

then press enter

this will scan for any corrupted or missing system files and replce them with the original versions


if after restarting windows and trying to shut down again you still can't shut down then if you have an original windows cd then you can do a repair install of windows. If you have purchased a brand name PC however you more than likely only have a restore/recovery cd and you're out of luck...

Anyway visit this link http://www.michaelstevenstech.com/XPrepairinstall.htm for instructions for doing a repiar install

One more thing to try:

Make sure you have all the latest windows updates installed from http://windowsupdate.microsoft.com

If you still have problems post here again and I'll see what I can do to help
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Grey land
Warrior


Joined: 31 May 2004
Last Visit: 27 Jun 2013
Posts: 178
Location: USA

PostPosted: Wed Jan 24, 2007 7:17 am    Post subject: Reply with quote

I tried scan for corrupted files, but no hope.

My XP was already installed on the computer when I bought it.
I always have the latest updates from Microsoft.

The thing is:

-- None of the options works when I try it from START menu (shut down, restart, Log Off...), none works.

-- But when I tried Art + Ctrl + Del and click "Log off" from the option box, it worked. After the profile is logged off, I can click "shut down" from the screen
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roger_m
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Joined: 24 Feb 2006
Last Visit: 16 Nov 2014
Posts: 605
Location: Blackwater, Australia

PostPosted: Wed Jan 24, 2007 7:31 pm    Post subject: Reply with quote

One more thing to try is doing a reinstall of service pack 2.

You can download if here http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

I presume you're using sp2 as you said you have all the updates installed.

I did a reinstall of SP2 several days ago to fix some issues I was having.
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